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For all course enquiries please call the Course Enquiry Line on 030 030 32435

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For International enquiries outside the EU, please call +44 (0)1522 876000 or email .(JavaScript must be enabled to view this email address)

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Intermediate Apprenticeship Diploma in Front of House (Reception)

Level 2

Key Facts

Level:Level 2

Full-time/part-time:Apprenticeship

Duration:Candidates should be looking towards 12 months duration to complete the full apprenticeship

Start Date:30th March 2017

Location:Lincoln Campus

Course Code:402ANDP2FH

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The Front of House (Reception) qualification is designed for those working in the hotel industry and whose tasks are essentially reception-based.

The qualification covers the breadth of front office reception tasks from everyday functions such as checking in and out of customers to organisational specific tasks like providing a tourism service.

Job roles of an Intermediate Apprentice in Front of House (Reception)
• Receptionist
• Concierge

Careers this Apprenticeship could lead to?
• Head Receptionist
• Team Leader
• Front Office Manager

Units include:
Mandatory Units
• Maintain a safe, hygienic and secure working environment
• Work effectively as part of a hospitality team
• Give customers a positive impression of yourself and your organisation

Optional Units may include:
• Deal with the arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Handle mail and book external services
• Provide tourism information services to customers
• Maintain and deal with payments

Additional components of The Front of House (Reception) Apprenticeship:

• Functional Skills Level 1 in Maths & English (unless otherwise exempt)
• Employment Rights and Responsibilities
• Personal Learning and Thinking Skills
• A Technical Certificate

• You must be aged 16 or over, not in full-time education or training and have been resident in the UK / EEA for at least three years
• No specific qualifications are required; however GCSE’s grades A – D (or equivalent)  in English and Mathematics are preferred
• Successful completion of Initial Assessments
• A suitable work placement

How will I be assessed?
The Apprentice will be assessed in the workplace. To ensure that all the competences are met, regular review meetings with take place with your assessor and your employer to effect the successful achievement of the framework.

Mode of attendance:
This qualification is delivered entirely in the workplace and the only requirement for college attendance will be to sit various short courses offered to the learner at various stages throughout their apprenticeship.

What’s next after the Apprenticeship?
• Career progression within their current employment
• Level 3 Advanced Apprenticeship
• Further study or Higher Education

Fees for the 2013/14 academic year are currently under review. Figures given below are indicative only and subject to change. Fees will be posted here as soon as they become available.

For those candidates aged 16-18 there will be no cost to the employer.  For apprentices aged 19 and over, there will be a one-off administration fee to the employer of £250.

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